Activation of prepaid simcard with passport

To activate your simcard, follow the steps detailed below.

Via email:

1. Insert the simcard on your cellphone, make sure the device is turned on.

2. Connect to a Wi-Fi network.

3. Take a photo of your password, we´ll need to check your photo, name and last name, passport number and country of residence.

4. Send an email to activacionpasaporte@claro.com.ec with the following information.

Subject: cell number (you will find it on your simcard, MIN: 09XXXXXXXX).

Attach the photo of your passport on the email and detail: 

• Passport number
• Name and last name
• Country of residence

5. You will receive an email in up to 2 hours, confirming the next steps. Once you receive the email, to complete the activation process please dial *611 (it doesn’t matter if you don’t have calling credit, the call will activate your line). Once you make the call, you will receive a text message confirming your simcard is active.

Via a Claro Customer Service Center (CAC) in person:

1. You can check a Claro Customer Service Center near your location here: https://r.miclaro.com.ec/clarocerca/. If you don´t have an Ecuadorian number, you can use the number 999999999.

2. Visit the nearest Claro Customer Service Center. If you have already bought your Claro Chip, take it along with your passport. If you haven't bought it, you can buy it there.

3. Notify the sales assistant that you want to activate your Claro Chip with a passport.

To activate your free promotion:

Once your simcard is active, send a text message with the word CLARO to the number 5000. You will receive a text message confirming your promotion is active. Enjoy!

You can now download the Mi Claro App in Apple Store o Google Play Store to activate additional prepaid services, check your balance, and more!

You can purchase the following prepaid services. All prices include taxes.

• $15 – Includes: 15 GB, 150 minutes to local calls (all operators in Ecuador) + FREE GB for WhatsApp and Facebook Messenger for 30 days. + 5 GB for Tik Tok, Facebook and Instagram for 7 days.
• $12 – Includes: 10 GB + 10 GB for night use only (from 23h00 to 6h59), Unlimited calls to 5 Claro local numbers, 240 minutes to local calls (all operators in Ecuador) + FREE GB for WhatsApp, Facebook Messenger and Free Fire for 30 days. + 2 GB for Tik Tok, Facebook and Instagram for 7 days.
• $10 – Includes: 10 GB, Unlimited calls to 5 Claro local numbers, 200 minutes to local calls (all operators in Ecuador) + FREE GB for WhatsApp and Facebook Messenger for 30 days. + 2 GB for Tik Tok, Facebook and Instagram for 7 days.
• $6 – Includes: 3 GB + 3 GB for night use only (from 23h00 to 6h59), Unlimited calls to Claro numbers, 60 minutes to local calls (all operators in Ecuador) + FREE GB for WhatsApp, Facebook Messenger and Free Fire for 15 days.
• $5 – Includes: 2 GB, Unlimited calls to 5 Claro local numbers, 100 minutes to local calls (all operators in Ecuador) + FREE GB for WhatsApp and Facebook Messenger for 15 days.
• $4 – Includes: 2 GB + 2 GB for night use only (from 23h00 to 6h59), Unlimited calls to Claro numbers + 40 minutes to local calls (all operators in Ecuador) + FREE GB for WhatsApp, Facebook Messenger and Free Fire for 7 days.
• $3 – Includes: 3 GB, Unlimited calls to Claro numbers, 30 minutes to local calls (all operators in Ecuador) + FREE GB for WhatsApp and Facebook Messenger for 3 days.
• $2 – Includes: 1 GB, Unlimited calls to Claro numbers + FREE GB for WhatsApp and Facebook Messenger for 2 days.
• $1 – Includes: 200 MB, Unlimited calls to Claro numbers + FREE GB for WhatsApp and Facebook Messenger for 1 day.

You can purchase them in:

• Supermarkets: such as Megamaxi, Supermaxi, Mi Comisariato, Hiper Market, Tía, Mini
• Pharmacies: Cruz Azul, Pharmacys, Fybeca, Farmacias Medicity, Farmacias 911, Sana Sana

To check your balance:

• In Mi Claro App you can check your data balance as well as your credit ($)
• Dial *123#, option #3 “Consulta de saldos”. 
• If you want to check your credit ($) dial option #1 “Saldo de recarga”
• If you want to check your data balance dial the option #2 “Saldo de megas”, Option #1 “Megas totals de navegación”
• Dial *611 and a sales assistant will help you.

If you don´t remember your phone number, send a text with the word NUMERO to the number 2000.